This policy applies to all orders paid via Stripe, covering personalized custom printed products and general merchandise separately.

Part 1: Custom Printed Items (Core Custom Orders)

Custom products are uniquely personalized per your specifications and cannot be resold, with tiered refund rules based on production progress:

  1. 100% Full Refund (Before Design Starts) If you submit a cancellation request before our design team initiates graphic layout and design work, we will process a full 100% refund via your original Stripe payment channel, with no service fees or deductions withheld.
  2. 50% Partial Refund (Design Confirmed, Prior to Printing) After you review and approve the design draft, but before mass printing commences, you may cancel the order and receive a 50% refund of the total payment. The remaining 50% covers design labor, layout adjustment and graphic production costs already incurred, which is non-refundable.
  3. Unconditional Exchange Within 3 Calendar Days After Delivery Within 3 full calendar days after you sign for the parcel, you can apply for an unconditional exchange of customized products.
  • Exclusions: No cash refund will be issued once printing and shipment are completed.
  • Shipping fee rule: Return freight is borne by you, unless the goods have confirmed printing errors, color deviation or production defects attributable to our side.
  1. No Refund & No Exchange (Post Printing & Shipment) Once printing is finished and the package is dispatched, personalized custom goods cannot be returned, refunded or exchanged, as they cannot be resold to other buyers.

Part 2: Standard Ready-Made Merchandise (Non-Custom Stock Goods)

For in-stock, non-personalized ready-to-ship products, standard e-commerce return rules apply, with Stripe refunds processed to the original payment card:

  1. You may apply for a full refund or return within 14 calendar days upon receipt of goods, without stating a reason.
  2. Products must be unused, intact, complete with original packaging, labels and accessories, and resalable. Damaged, worn or modified items are not eligible for returns.
  3. Original shipping cost is non-refundable. Return shipping expenses shall be undertaken by the customer unless the item arrives damaged, missing or wrong item shipped on our end.
  4. Refunds will be initiated through Stripe within 3–5 business days after we receive and inspect the returned goods, and the funds will be credited back to your original payment card subject to your card issuer’s processing schedule.

Part 3: Stripe Payment & Supplementary Rules

  1. All refunds will be processed via the original Stripe payment method; we cannot issue manual bank transfers, cash refunds or third-party compensation separately.
  2. Stripe payment gateway fees already deducted at the time of checkout will not be reimbursed for partial refunds and order cancellations, in line with Stripe official settlement rules.
  3. Chargeback abuse, repeated malicious refund applications or false damage claims will be rejected directly, and we reserve the right to block future orders from the corresponding customer.
  4. We do not accept refund requests beyond the valid application time window for either custom goods or stocked items.