Artist Ink Tech LLC Last Updated: May 23, 2026
DISCLAIMER: This shipping policy is for e‑commerce website use only, not legal advice.
1. Shipping Carrier
We ship international orders via YunExpress (云途). All eligible orders will be dispatched using YunExpress shipping service. Tracking number will be provided once your order has been fulfilled and shipped out. You may track your shipment using the tracking number on YunExpress official website.
2. Processing Time
Orders will be processed within 1‑3 business days after payment confirmation. Business days exclude weekends and US public holidays. Processing time does not include shipping transit time.
3. Shipping Transit Time
After order processing is completed and parcel is handed over to YunExpress:
- Standard shipping transit time: 6‑9 business days
- Remote area shipping transit time: 11‑15 business days
Note: Business days exclude weekends, public holidays and customs clearance delays. Transit times are estimated and are not guaranteed. Delivery may be delayed due to customs inspection, bad weather, logistics peak season or other circumstances beyond our control.
4. Shipping Fees
Shipping fees will be calculated and displayed at checkout based on destination country, weight and dimensions of items. All shipping costs are shown in United States Dollars (USD).
5. Customs & Import Duties
Buyers are responsible for any applicable import duties, taxes, customs clearance fees charged by the destination country. Artist Ink Tech LLC has no control over customs charges and cannot predict the amount of duties or taxes. Please check your local customs policy before placing your order.
6. Shipping Confirmation & Tracking
Once your package leaves our warehouse and is received by YunExpress, we will send you an email containing your tracking number. Please allow 24‑48 hours for tracking information to update on the carrier’s system.
7. Undeliverable / Returned Packages
If a package is returned to us due to incorrect shipping address, recipient refusal to accept parcel, or failure to pick up the package at local post office, customer shall bear the cost for reshipping. We do not offer free re‑shipment for such circumstances.
8. Delayed or Lost Packages
If your shipment appears lost or significantly delayed beyond the estimated delivery window, please contact our customer service with your order number and tracking number. We will assist you to file an investigation claim with YunExpress. Claims for lost parcels can only be initiated after the maximum estimated delivery period has expired.
9. Contact Information
Company: Artist Ink Tech LLC Customer Service Email: [email protected] Telephone: +1 (443) 760‑7670
For shipping‑related questions, order status or tracking issues, please contact our support team.